China Central Broadcasting Network Beijing May 22 news, according to the voice of China "news vertical and horizontal" report, these days, Zhengzhou stewardess Didi Hitch case caused widespread discussion in the community, what are the loopholes in the management of the Didi platform? In the end is it safe to take Didi Hitch? Didi Chuxing company recently responded positively for the first time, chief development officer Li Jianhua admitted that the alleged offender in the case Liu illegally used his father’s account to receive orders and commit crimes, indicating that the platform did have loopholes before.
Although the Didi Hitch case has passed for many days, the loopholes exposed in the case are still thought-provoking. What is the security situation of the Didi platform, and how should the safety net of Hitch and online car-hailing be woven?
According to China Central Radio and Television CCTV, Didi Chuxing said that in order to ensure safety, taking the hitch accident as an example, it has set up five gates, including real-name verification registration, virtual middle contact phone number, facial recognition when the first order is placed, itinerary sharing, and one-click alarm. Among them, real-name verification registration is the first hurdle for driver and vehicle identity confirmation. Didi requires hitch drivers to be at least one year old. When registering, drivers must upload their ID cards, driver’s licenses, and driving licenses to the platform for three-certificate verification.
But the alleged offender, Hitch driver Liu, only got his license at the end of December. According to the situation of the alleged offender Liu, Didi said that he must not pass the review of Didi’s driver qualification. The reason why he passed the review was because his father’s three certificates were uploaded when the account was registered.
In addition, facial recognition must be carried out before receiving the first order after registration. Is it the father or the son who passes the facial recognition of this first order? Li Jianhua, chief development officer of Didi Chuxing, said that the registered car owner, the father of the alleged offender Liu, is compared through the facial recognition of the first order.
However, the person who actually took the order and drove it became the son – the alleged offender Liu. "The problem is that we didn’t find that the driver who took the order was either the registered person or his father," said Li Jianhua. "But it’s not particularly clear who picked up each order."
So, the people and cars in actual operation are not the same as when they were registered. Is it an accident in this case?
On May 11, the day Didi issued its statement, at around 6 PM, through the Didi platform, a reporter made an appointment for an express train in Beijing, but another car arrived.
Reporter: Master, is your tail number 98962?
Driver: Internet Finance Center.
Journalist: Yes.
Driver: Get in the car!
Reporter: But this one is written as 98962.
Driver: I’ve changed again, tail number M5.
It is not uncommon to encounter people and cars when ordering a car through the Didi platform. Some cars are not registered cars, and some people are not registered people. Didi driver told reporters: "I can be a car and a person. I just log in with one account, then take the order and pull it."
Citizen 1: I found out that it was another car, which was different from the phone number and license plate number on the software. I didn’t pay much attention at the time.
Citizen 2: He will say that I have this limit number, or that I have changed a car, which is easy to prevaricate.
According to the drivers, no matter which car it is, no matter which person it is, as long as you log in with your registered account, the platform system will automatically assume that it is the registered person and car for dispatch and checkout. If the registration is Zhang San driving but becomes Li Si, can the Didi platform find out in this situation? Li Jianhua, chief development officer of Didi Chuxing, responded: This case shows that the platform has previously had loopholes.
So, why did all these "barriers" to ensure safety fail in this case? Didi said that the company is now growing rapidly and on a large scale. In 2017, there were about 21 million car owners on the Didi platform. Wang Sixin, deputy director of the Department of Cultural Studies at Communication University of China, pointed out that no matter how large and fast the development scale of the enterprise, the main responsibility of the enterprise should always be put first.
On May 16, Didi Chuxing announced rectification measures, including: all personalized tags and comment functions in the offline ride-hailing business, drivers must perform facial recognition before each order, and at the same time launch prizes for reporting people and cars that do not match on all major platforms. In addition to Didi’s self-rectification, the next step is to further strengthen supervision for the problems of people and cars that appear on the online ride-hailing platform, which is also the focus of the competent authorities.
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